Preferences

  • Caller Name Display

    Using the caller name display you can present your user name when you dial another person. This is particularly handy when dialing other extensions in your organization. Log into your account. Select Switchboard. Select the number you wish to alter the display. Select Profile. Number Details. Se...
  • Extension Dialing

    Extension dialling works so that you can internally transfer calls to numbers within your account. They also can work if you set up Auto Attendant for when a customer calls your main number, and they know the extension number of the person they are wanting to reach. Example: “Welcome to Our Comp...
  • Set Up Your Time Schedules

    Set Up Your Time Schedules Most organizations shape the way they handle incoming calls to match their hours of operations. In your account you can define time schedules for; Simultaneous Ring, Call Forwarding and Queuing by customizing one the following time schedule types: Work hours Available...
  • Time Zone Options

    While our default time zone is set to Sydney for Australian customers, and Los Angeles for our US customers, you can set further adjust your individual phone time zone. Log into your Account. Select Switchboard. Select your Number. Select Preferences. Select Time Zone. Select your time zone or t...
  • Voice Quality & Network

    Voice quality allows you to set parameters for your calling quality. Log into your Account. Select Switchboard. Select your desired phone number. Select Preferences. Voice Quality & Networking. Set preferences: Set Codecs (recommended SysAdmins only). Set DTMF (recommended SysAdmins only). C...