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Understanding Media Files - Knowledgebase / Switchboard / Calling Features / Media - Help & Support

Understanding Media Files

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Understanding Media Files

With 2talk's Cloud PBX you can either record your own messages within each of the appropriate features, or within the Media section for each number, you can upload your pre-recorded MP3 files.

Media formats

MP3 Only: We only support MP3 media so if your media is in a WAV format you will need to convert it into an MP3.

File size: If you find your Voicemail message is immediately hanging you may need to check the file size of the media. Your media should be under 41,000 Hz 96k with a file size less than 1.5 MB.

To upload your media files

  1. Go to Switchboard > Media

  2. Select the number that will use these media files

  3. In the Media menu, you will upload to each of the options presented.

  4. Select your media file.

  5. Click Save.

You can set the media files for the following features:

  • Auto Attendant

  • Caller Music (Caller Tunes)

  • Voicemail - Unavailable and Busy

  • Call Queue and Hold Music


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