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Queue and Hold Music - Knowledgebase / Switchboard / Calling Features / Media - Help & Support

Queue and Hold Music

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Queue and Hold Music

Upload your personalized Call Queue and Hold Music

Long wait times mean abandoned calls, lowered customer satisfaction, and ultimately lost business.

Setting up a call Queue and Hold Music creates a personable approach to your customers’ calls. Upload your own MP3 files to replace ringing when people call you and set up your own music on hold. There is no additional charge for this service, it is included.

  1. Go to the Switchboard > Advanced > Queue and Hold Music

  2. Select options for volume and Choose file.

  3. Click Save settings to update.


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