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Trace - Knowledgebase / Audio, Call Quality and Network Search / Troubleshooting - Help & Support


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Trace is a lightweight extension of our Homer SIP capture, a diagnostic tool used to both record and debug SIP and RTCP Media messages exchanged between endpoints on our network.

While the Trace tool does not contain the detail of the Homer Application, it is a useful application for engineers to identify basic INVITE request.

How use Trace

  1. Select Tools > Trace.

  2. Select Preferences

Trace.pngTrace Registration

To both receive and make phone calls the handset will normally be registered to our network. This useful Registration test tool verifies the last four hours of registration attempts, including any failures. The test also identifies the UserAgent, which is helpful in diagnosing a failure to a particular phone.


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