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Simultaneous Ring - Knowledgebase / Switchboard / Calling Features / Inbound - Help & Support

Simultaneous Ring

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Simultaneous Ring

Connect your main number to Simultaneously Ring up to ten numbers at once. For example use SimRing and Time Schedules to create a SimRing group to direct the call to a weekend or holiday schedule.

For more sophisticated call flows also review the Forwarding and Trunking, Call Queuing, or Auto Attendant features.

  1. Select Switchboard > Inbound.

  2. Simultaneous Ring.

  3. Click on Save to update settings.

  • Number: The line will ring simultaneously with the entered number.

  • Active: Simultaneous ring will be active for that entered number.

  • Hunt Mode: Toggle this button if you want the number to ignore Caller Busy, Voicemail, Call Forwarding.

  • Ring Delay: Enter a value to represent seconds before initiating a simultaneous ring, 0 by default indicates it will ring straight away.

Other use-cases

  • Simultaneous ringing - Routing incoming calls to multiple endpoints like desk phones and cell phones at the same time. This allows calls to be answered from any device.

  • Ring group - A group of endpoints like phones that can be rung sequentially or simultaneously. Ring groups allow incoming calls to ring multiple devices.

  • Hunt group - Similar to a ring group but rings devices in a set order rather than all at once. If the first device doesn't answer, it rings the next one.

  • Shared line appearance - Configuring multiple devices to share the same phone line/number. Incoming calls will cause all devices to ring.

  • Find me, follow me - Call routing features that ring a series of endpoints in order based on user presence and availability. Allows dynamic call routing.

  • Time-based routing - Routing calls to different devices based on time of day, day of week, etc. Allows routing calls differently based on a schedule.

  • Presence - Configuring user presence (available, busy, DND, etc.) to route to alternate devices when status changes. Integrates with instant messaging status.

  • Sequential ringing - Ring devices one after the other rather than all at the same time. Moves to next device if not answered. VoIP endpoints - The devices like desk phones and softphones that can be added to ring groups and hunt groups.

  • SIP trunk - The VoIP phone line that the ring group is tied to for inbound/outbound calls. Needs VoIP provider.

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