Billing Records (CDR)

You are able to search through all your Call Data Records (CDR) Billing Records, and you can refine your search by; the Date when the calls were made, Billing Period, Length, and Type of call.

Note: All Call Records are displayed in US Pacific Time (PST).

Quick Guide

1. Select Billing > Billing records.

2. Set parameters to be able to start the Search: Calls made between; For billing period; Billing Group; Calls made from; Type of call; Calls longer than; Only show recorded calls; Calls made to.

3. Click Search or Export CSV to access your Billing Records.

Note: Use Advance search to tighten your search, to make it easier to find particular billed calls.

Your CDR includes the following information:

• Account code

• A Party

• B Party

• Channel used

• Destination changes

• Last application

• Call start time

• Call answer time

• Call end time

• Call duration

• Bill seconds

• Call result

• Diverting number

• Unique id for call

• Hang up

Note: When the Call Recording is enabled, you are allowed to download the recording of the call and access the call transcription.