Automatic Top Up Account

Setting up auto top up functions gives you the ability to have control over your billing account. On your account you have four functions that you can enable to make sure you are always on top of your account.

  1. Top Up settings: You can have your account automatically toped up when your balance drops below your nominated  top-up level (e.g. $50). At the end of your billing month we’ll top-up your account to the nominated top-up level, so you start each billing month with the nominated balance.
  2. Notification settings: You can have an email sent to you when your account falls below the threshold.
  3. Auto debit: You can have you card charged for the recurring monthly charges and automatic top-ups.

Quick Guide

Step 1: Auto Top Up Settings.

  1. Log into your account.
  2. Select Billing > Manage billing
  3. Enable “Auto top up my account when my balance drops below the balance threshold”.
  4. Set up the following:
    Balance Threshold – when your account gets below this amount the automatic top up will occur.
    Top up Amount- this is the amount that your account will get top up at each time an  automatic top up occurs.
  5. Click on Save.

Step 2: Notification settings

  1. Click to Enable Send me an email when my balance falls below a set amount, if you wish to enable this setting.
  2. Add Low Balance amount- when your account drops below this amount you will be sent an email notifying you.
  3. Click on Save.

Step 3: Auto Debit

  1. Click to enable Debit my credit card each month for my monthly plan and servicesif you wish to enable this setting.
  2. Click on Save.
Updated on 21 September 2021

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