Forgotten password

You will require your account number and together with the account email address to access the forgot password.

If you cannot remember your password:

  • Go to the website which you log into your Account with.
  • Select “Forgot password” hyperlink.
  • Follow the prompts, and enter your Email address associated with the account.
  • An email with an attached link will be sent to the address supplied.
  • Provide a new password click reset password.
  • Log in.

Our password infrastructure does not support passwords with wildcards – such as % & @. Our recommendation are passwords combining upper and lower alpha mixed with numeric (eg TheBlac3k.69x).

Change Password

To change your password:

  • Go to the website which you log into your Account with.
  • Click into your account (by clicking on the initials of the account holder name).
  • Click change password.
  • An email will be sent to the address linked to your account.
  • Follow the prompts and click reset password.
  • Log in.

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