Outbound Calls

  • Caller ID (CLI) and Call Privacy

    By using your account you have the option to show, block or showcase your business main number when making outbound calls. Caller ID Privacy Options You have the option to show or block your caller ID (also called Calling Line Identification CLI) with your outbound calls. Set your Caller ID pr...
  • Call Return

    When you are on a call with a customer and the line drops, or you have finished the call and want to quickly call them back dialling *69 will redial the number that last called you. You also have the option of having the number read back to you first for confirmation. How to set up Read Back co...
  • Last Number Redial

    Use the last number redial when you are on a call with a customer and the line drops, or you have finished the call and want to quickly call them back *66 will redial the number you last called. Log into your account. Select Switchboard. Select the number you want to set up Last Number Redial Se...
  • Outbound Trunking

    Outbound trunking is a Registration feature that allows you to present the CLI of another number on your account, using a trunking number. Outbound trunking relieves phone administrators the onerous task of individually registering large blocks of numbers to preserve CLI. Setup Outbound trunking...
  • PIN Code for Restricting Calls

    Most organizations have some rules about who can make calls to where. It may be that your warehouse team can only make local and national calls and your accounts team can call local, national and international calls. Log into your account. Select Switchboard. Select the number you want to Restri...
  • Speed Dial

    When you have staff, customers and family that you call often, use the option speed dial. By using this function you can program in up to 8 of your most called numbers, so you can quickly make a call by dialing a single digit. Log into your account. Select Switchboard. Select Your Number. Select...