We allow you to upload your own customized media for Auto Attendant, Voicemail, Queue & Hold Music on the Media upload feature.
Media formats
MP3 Only: We only support MP3 media so if your media is in a WAV format you will need to convert into an MP3.
File size: If you find your Voicemail message is immediately hanging you may need to check the file size of the media. Your media should be under 41,000 Hz 96k with a file size less than 1.5 MB.
To upload your files
- Log into your Account.
- Select Switchboard.
- Choose all the numbers that will use these media files.
- Select Media.
- In the Media menu, you will upload to each of the options presented.
- Select your media file and click Save.
