Manage Your Account

  • Account History

    You are able to view all invoices online in your account history, making it easy to keep track of your account. Log into your account. Select Billing and the subheading Billing History. Find your invoice or tax receipt. Click on download pdf to download or view in browser to view in a new browse...
  • Configuring International DIDs

    If you have purchased an international DID through your Service Provider you can use Call Forwarding to forward the calls to a local number or alternately register the DID to make outgoing calls through the overseas DID. Configuring an International DID To redirect an international number to an...
  • Feature Short Codes

    While many of the short codes below such as DND and Call Forward are now standard programmable softkeys of any handset, some like "blind and attended transfer" or some of the DND privacy options are handy additions. NOTE: Wherever you see 'xxx' below, this refers to a number you enter: Popular ...
  • Listen to your voicemails

    One of the most useful features in your account is voicemail. After you set it your messages will be available for you to listen, download or delete. This option, different than others available on Switchboard is for each number. Listen to your voicemails: Log into your account. Select Switchbo...
  • Manage VoIP Numbers

    You can view, add and manage your VoIP numbers in your Account settings. Firstly you will need to add numbers to your account or port your existing numbers over. Every account needs numbers and channels. The number of channels on your account will determine how many calls you can make at any one...
  • Manage VoIP Plans

    When Managing your plan, you have multiple options. From this page, you are able to change your plan, add credit to your Account, add and remove "add-ons", view minutes used to date, the numbers and channels on your account, and your plan history. Manage your monthly plans In your Account, you ...
  • Media – Audio and Greetings

    We allow you to upload your own customized media for Auto Attendant, Voicemail, Queue & Hold Music on the Media upload feature. Media formats MP3 Only: We only support MP3 media so if your media is in a WAV format you will need to convert into an MP3. File size: If you find your Voicemail m...
  • Personal Details

    Keeping your accounts personal account details current will make sure that you keep on top of all aspects of YourCloudPBX from accounts to settings. Log into your Account. Select Profile and the subheading Contact Information. Fill in or update your details. Within this section you have the opti...
  • Reception Console

    The reception console shows all the lines on your account and whether or not they are logged in and active on your account. Log into your Account. Select Tools. Select Reception Console. Click on box option "Show logged-in numbers only" to view only numbers that are logged in to the reception co...