Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after-hours forward to your after-hours voicemail box.
- Log into your Account.
- Select Switchboard.
- Select your Number (or all numbers).
- Select Inbound.
- Toggle Forwarding and Trunking.
- Set your Call Forwarding preferences including numbers and time schedules.
- Click Save to update your settings.
Note: When forwarding a call to a mobile number you will be charged for an outbound call at the rates of your current plan.
By default, inbound calls are delivered to a phone which has logged in against that same number. However, some customers prefer to have multiple inbound numbers terminate on a single logged-in device. This setting allows you to send inbound calls for this phone number to the registration or login of a different number on your account. By using this option you can create one or more inbound trunks for your incoming calls. If you enter a number here which is not on your account – then this setting will simply be ignored and removed. The number format should be the same as the registration ID. e.g. 61280111800.
- Log into your Account.
- Your Number or all.
- Select Inbound trunk number.
- Log into each restricted line and use Inbound trunking to pointing each required line to your terminated trunk DID.
Use the forward when unavailable to set up a separate after-hours voicemail message. This will require an additional number for the voicemail service.
I Want to Forward My Calls Only in special cases
Or, if you select only in special cases different rulesets can be created for when you don't answer, when your phone is offline and when you are on a call.Always:Choose when you want call forwarding to be always active.
When unavailable:Choose whether to send any calls received whilst offline or unavailable to your voicemail or to another phone number/ user or group.
When busy:Here you can choose how long the call will wait for you to be finished with the call you are currently making and whether to send the call to your voicemail or to another phone number/user or group.
When offline:Choose whether to send any calls received whilst offline or unavailable to your voicemail or to another phone number/ user or group.
Turn off for now:Turn off call diversion option.
NOTE: different rulesets are set in the following priority: 1. Always 2. Busy/Unavailable 3. Offline