Call Forwarding and Inbound Trunking

Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after-hours forward to your after-hours voicemail box.

Call Forwarding
  1. Log into your Account.
  2. Select Switchboard.
  3. Select your Number (or all numbers).
  4. Select Inbound.
  5. Toggle Forwarding and Trunking.
  6. Set your Call Forwarding preferences including numbers and time schedules.
  7. Click Save to update your settings.


Note: When forwarding a call to a mobile number you will be charged for an outbound call at the rates of your current plan.

Inbound Trunking

By default, inbound calls are delivered to a phone which has logged in against that same number. However, some customers prefer to have multiple inbound numbers terminate on a single logged-in device. This setting allows you to send inbound calls for this phone number to the registration or login of a different number on your account. By using this option you can create one or more inbound trunks for your incoming calls. If you enter a number here which is not on your account – then this setting will simply be ignored and removed. The number format should be the same as the registration ID. e.g. 61280111800.

  1. Log into your Account.
  2. Switchboard.
  3. Your Number or all.
  4. Inbound.
  5. Select Inbound trunk number.
  6. Log into each restricted line and use Inbound trunking to pointing each required line to your terminated trunk DID.

After-hours Voicemail

Use the forward when unavailable to set up a separate after-hours voicemail message. This will require an additional number for the voicemail service.

  • Log into your account.
  • Select Switchboard.
  • Select your number (or all).
  • Select Inbound.
  • Toggle Forwarding or trunking.
  • Set the Forward to "When unavailable" to a number that has the after-hours voicemail setting on.
  • Define your unavailable hours under the time schedule setting (this can be located by selecting "Preferences" (under switchboard) and Toggle Time Schedules to nominate your desired time schedules).