Inbound Calls

  • Auto Attendant IVR

    Auto Attendant is your virtual receptionist that can both greet and redirect all inbound calls to other departments. With Auto Attendant you can: Greeting only: play the greeting message then post dial any lower priority features such as Call Queue or Hunt groups (see – Greeting Only below). Ca...
  • Avoid Interruption – Set Your Phone To Do Not Disturb

    You can easily avoid interruption by setting your phone to do not disturb. This will send your calls directly to your voice-mail or play a busy tone without your phone ringing. Log into your Account. Select Switchboard. Select Your Number. Select Inbound. Select Do Not Disturb. Toggle "Do Not Di...
  • Caller ID and Call Rejection Options

    This feature helps you identify your Inbound caller’s CLI and set any call rejection options. Log into your Account Click Switchboard and select the number you want to use. Inbound. Toggle Caller ID & Rejections. Toggle the option(s) for caller ID and rejections. Input Blacklisted numbers in...
  • Call Forwarding and Inbound Trunking

    Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after-hours forward to your after-hours voicemail box. Call Forwarding L...
  • Call Pickup

    The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account. Call Pickup Functions 88 – Group Pickup. This will pick up the latest incoming call to any of the phones in your group. 89 – Directed call pickup. This will prompt you for ...
  • Call Queuing

    How about using an Auto Attendant to play your greeting, redirect to a Call Queue below on a single number. Log into your Account. Select Switchboard. Select Your Number. Select Inbound. Select Call Queuing. Select agents to be connected to call. Click Save settings to update. Settings/Strateg...
  • Call Screening Options

    Control who you take calls from with Call Screening Options. We’re used to this on our mobile phones, and call screening is available for you to set up just the way you want in your Account. Log into your Account. Select Switchboard. Select Your Number. Select Inbound. Call Screening Options. Se...
  • Conference Calls

    When keeping your team connected the Conference Call feature can be useful. When setting up this feature you can personalize your conference calls. This makes it easy to be connected with staff and customers. The number of participants into your conference bridge is only limited by the number of...
  • Shared Line

    An example of the business problem shared line resolves is where a staff member needs to manage her own calls between a number of different phones, say an office phone, a softphone client and perhaps a home desk phone. Shared Line links up to five additional devices to the Shared line primary num...
  • Simultaneous Ring

    You can use the Simultaneous Ring to link your main number to your mobile or office assistant. Note: While SimRing provides a simple mechanism for linking to alternate numbers we recommend limiting its use for an individual number owner needing to link her main phone to one or two alternates, su...
  • Use Hunt Groups for Managing Inbound Calls

    This service provides all users with a free and simple linear hunt group service. The service allows you to distribute phone calls from a single telephone number to a group of up to 10 phone lines. You can decide if you want the hunt group to be enabled at all times or on specific days and times ...
  • Voicemail Service

    Your Accounts Voicemail puts you in control of setting up and accessing your messages from anywhere. Our standard voicemail features include personal recordings for BUSY and UNAVAILABLE, save, delete, forward and the ability to deliver via email and use SMS for notifications (charges apply). Log...